Good Agents vs. Great Ohio Realtors
A few years ago, when the real estate market sank, it had a positive effect in a few ways (not everything that is negative is necessarily a bad thing). What I am referring to is the fact that people that should have never been a licensed Realtor in the first place were dropping out of the industry like flies. They weren’t able to maintain their business and had to seek income elsewhere. I considered that a a huge plus for the remaining agents as well as for the public as it left mostly pro's in the industry available.
Another positive about the market downturn was the "reality check" on home prices. There were so many areas that had exploded in pricing and those were the first to drop significantly. A lot of those same areas have been rising in price again, some by double digits. Hopefully, another real estate market bubble is not in the making. However, this post is about Realtors and not the market conditions per se'.
Realtors are professionals and should act accordingly and responsibly. Nothing irritates me more when I try to reach another Realtor and I always get their voice mail. I realize the phone cannot be answered every time, but at least a few times here and there would be nice. And for goodness sakes, if you aren’t going to answer your phone, at least return the voice message within a timely manner, please!
If I am this irritated about a Realtor not answering their phone or returning messages, I sometimes wonder how they can remain in business if they treat their customers/clients the same way?
And if you are a listing agent, why not place your cell phone number on your advertising and the MLS too? There have been numerous times that I needed to speak with another Realtor right away and the only number that can be found is their office phone. Unless you are monitoring your office phone during reasonable hours, please list your cell phone number too. (Some offices are only open Monday-Friday from 9am – 5pm)
Ahhhh, here is another pet peeve of mine. Ohio Realtors that do not even have a cell phone. Yes, they still exist, talk about irritating! Realtors owe their clients the best service and if you aren’t carrying a cell phone; is your client truly receiving your best service?
While helping teach a training class for new agents awhile back, I almost died laughing while at a former brokerage when one of the agents asked in class, “What is a smart phone”? Another agent in class asked, “What is a mouse”? After the class, I went straight to the manager and said, “What kind of Realtors are you hiring these days and what are you trying to accomplish by doing so”?
There are some brokerages that will hire a Realtor that meet just a few criteria. They are breathing and they have a car. Why would a company want to risk their reputation and livelihood by hiring Realtors that don’t know a thing about the industry? (If they don’t know what a smartphone or a mouse is, then surely they don’t know what a short sale is) Some say it is to get their roster numbers up higher just so they “look good”. These are the type of Realtors that I would love to avoid if at all possible.
A lot of times, I am so busy, I tend to send emails instead of communicating by phone every time. I like email communications for a variety of reasons. One of them is, having a written record of the communications involved. That way everything is in black and white and cannot be disputed. Another reason I like sending email instead, I am able to multi-task and handle several different client inquiries at the same time instead of spending my day on the phone (leaving voice messages). I also save every email in case it is needed for future reference too.
With the uptrend in the real estate market, there are more and more people jumping back into the industry. Hopefully, the new Realtors are going to be more tech savvy; know how to use a computer; carry and advertise their cell phone numbers and be very active with returning phone calls and emails.
Becoming a Realtor is not all about the commissions being offered either. If you are being paid a high commission split and do not received the necessary training, coaching and mentoring as well as company provided leads; how are you going to survive? 80% of nothing still = nothing!
Our company is a nationally known and respected brand. Berkshire Hathaway HomeServices was named ‘Real Estate Agency Brand of the Year’ in 2014 Harris Poll EquiTrend® Study. Berkshire Hathaway is also one of the largest conglomerates in the world and primarily owned by Warren Buffett, one of the wealthiest and economically brilliant men in the world.
In closing, I’d like to mention that excellent communications are a part of my strong points. I have a 99.9% track record of answering every question, email or phone call from my clients and colleagues. If you are looking to buy or sell a home, it is in your best interest to be working with a true professional. I’ll be glad to assist you with your real estate related needs.
Do you need a Southwest Ohio Realtor that understands how important your goals are? Give me a shout!
If you would like additional information about how to become a Berkshire Hathaway HomeServices Professional Realty agent, let me know! I will be glad to point you in the right direction.