Good Real Estate Agents Part 3

Posted by Professional Realty on Sunday, June 7th, 2015 at 8:57am.    2155 Views

R.O.C.K.I.N.G Real Estate Agents - O is for Obedient

cincinnati real estate agents, good real estate agentsBack for Part Three of Good Real Estate Agents, Obedience to client's wishes isn't just a good idea, it's law. Unless of course, a client is asking you to break the law.

Good real estate agents don't chase commission checks, but put their client's needs and concerns above their own and serve their client's best interests. These agents don't have to worry about making an income, as word of mouth travels as with my business partner, Marty Snyder. Check out his Zillow reviews.

Let me give you some examples regarding obedience and how an agent's behavior can help or harm you.

Example One:

I had a conversation the other day with my business partner, Marty Snyder. His client was the buyer and had inspections done at a cost of $400. The inspections were not satisfactory and a lot came to light that wasn't on the property disclosure.

After rescinding the offer, the sellers agent asked to receive a copy of the inspections. Marty (the buyer's agent) answered "let me ask my client" but was pressed to give a copy to the sellers agent who is also a friend in the same brokerage. Is that ok? Absolutely not.

Marty checked with his buyer, who refused to share the inspections report, but offered it for a reasonable price to help recoup the expense. If the seller had their own inspections done they would legally have to update their property disclosure and the newly disclosed issues would be readily available to the next buyer to show interest. The buyer could have done a favor for the seller, but would be unfair to future buyers. The point is, Marty obeyed his client's wishes.

This is why I couldn't be happier having Marty for a business partner, and his clients love him for his honesty and integrity but also because he's obedient to client's wishes.

Check out his Zillow Reviews.

Example Two:

In Ohio, and I'm sure it's the law in other states around the U.S., listing agents are to present the seller with all offers in a timely manner, not pick and choose which offers to present. The law is their to protect consumers and this instance, those selling their homes.

Legally Speaking: Can a Listing Agent Refuse to Present an Offer?

An agent could cherry-pick which offers to present in hopes of a higher commission, or what the agent might perceive as "most likely to succeed", but that's a huge disservice the client. The seller has every right to know what's on the table at all times and all offers by law need to presented for "immediate" consideration.

In this case, obeying the law is obeying the client and go hand-in-hand. 

In Summary:

Have you ever worked with an agent that won't show you the homes you want to see? There are scores of scenarios I could spell out, but long-story-short, real estate agents owe obedience to their clients, and should be able to count on their guidance and wisdom.

If you get the feeling your agent is chasing a commission and your best interests are on the back burner, you have every right to "fire" them and choose another before you get too involved. You do work with one agent at a time, ethically, but asking clarifying questions up front, checking out testimonials and listening/watching closely to determine if your agent is ethical and obedient will save you some grief, time and possibly money down the road.

Even if agent is new to the industry, that's not a bad thing when the agent has ethics. They may not know everything, even seasoned agents don't. But good real estate agents that are new know to dig, ask, probe and seek out the answers and do what is best for their clients in accordance with their wishes.

You can also reverse engineer choosing an agent by knowing which agents to avoid:

The Stalker, The Talker and the Dead Walker

Stay tuned for Part Four, C is for Cautious. I would normally publish next Sunday, but will have to be Tuesday of next week as I'm travelling all over Ohio for a few days to meet with agents to discuss improving their skills and handling of clients (and a great opportunity to head to Amish country and pick up more locals spices; I love to cook!).

Good Real Estate Agents R.O.C.K.I.N.G. (summary of good characteristics)

Part 2: R is for Responsive

Part 3: O is for Obedient

Part 4: C is for Cautious

Part 5: K is for Knowledgeable

Part 6: I is for Investigative

Part 7: N is for Negotiating

Part 8: G is for Guidance

5 Responses to "Good Real Estate Agents Part 3"

Chelle Wiggins wrote: This is such a great article! I myself have met some very questionable characters and it's what prompted me to get into the business many years ago. Hopefully, the bad apples have been weeded out of the business either due to bad behavior or left the business when it was extremely challenging around 8 years ago. Honesty and integrity should be the corner stone of what a Realtor stands for. After all, we are assisting most people make the single largest financial decision. OK, I'll get off my soap box now :-)

Posted on Sunday, June 7th, 2015 at 8:45pm.

Greg Hancock wrote: Thanks for commenting Chelle, (love your website btw, you help buyers and sellers all over Miami Valley/Dayton area?) But yes, there are bad real estate agents out there, and chase checks. You can get on your soapbox all you like, :) As mentioned in the article, even new agents when they have honesty and integrity, they're the kind of people that care about the client, know to dig for answers when they don't have them and put the client first thus, building a reputable business that generates personal referrals. I heard a lot of great things about your previous real estate experience prior to moving to Ohio. Welcome and glad you joined us!

Posted on Monday, June 8th, 2015 at 8:23am.

Chelle and Melle Wiggins wrote: Yes, we help clients throughout the Miami Valley area. Thank you for the kind welcome. Everyone I have met at Berkshire Hathaway thus far has been amazing, definitely not the kind Realtors you mentioned above!

Posted on Monday, June 8th, 2015 at 1:35pm.

Diana Goodwin wrote: Greg what a great article. Professional and ethic Realtors by far surpass the check chasers. Clients put their faith in us the professionals in the industry. Representing someone with one of the biggest decisions they will make is such a compliment. Thanks Greg for another great article.

Posted on Monday, June 8th, 2015 at 6:42pm.

Greg Hancock wrote: Chelle and Melle, :) we're super glad to have your talent on board! Diana, thanks for the support! When I coach agents one of the biggest things I camp on is being helpful, and being obedient to one's client is helpful and prevents a potential avalanche of misgivings, loss and hard feelings. I let new agents know the difference between just an agent and a great Realtor is reputation, consumers aren't stupid.

Posted on Monday, June 8th, 2015 at 7:35pm.

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