R.O.C.K.I.N.G Real Estate Agents - O is for Obedient
Back for Part Three of Good Real Estate Agents, Obedience to client's wishes isn't just a good idea, it's law. Unless of course, a client is asking you to break the law.
Good real estate agents don't chase commission checks, but put their client's needs and concerns above their own and serve their client's best interests. These agents don't have to worry about making an income, as word of mouth travels as with my business partner, Marty Snyder. Check out his Zillow reviews.
Let me give you some examples regarding obedience and how an agent's behavior can help or harm you.
I had a conversation the other day with my business partner, Marty Snyder. His client was the buyer and had inspections done at a cost of $400. The inspections were not satisfactory and a lot came to light that wasn't on the property disclosure.
After rescinding the offer, the sellers agent asked to receive a copy of the inspections. Marty (the buyer's agent) answered "let me ask my client" but was pressed to give a copy to the sellers agent who is also a friend in the same brokerage. Is that ok? Absolutely not.
Marty checked with his buyer, who refused to share the inspections report, but offered it for a reasonable price to help recoup the expense. If the seller had their own inspections done they would legally have to update their property disclosure and the newly disclosed issues would be readily available to the next buyer to show interest. The buyer could have done a favor for the seller, but would be unfair to future buyers. The point is, Marty obeyed his client's wishes.
This is why I couldn't be happier having Marty for a business partner, and his clients love him for his honesty and integrity but also because he's obedient to client's wishes.
In Ohio, and I'm sure it's the law in other states around the U.S., listing agents are to present the seller with all offers in a timely manner, not pick and choose which offers to present. The law is their to protect consumers and this instance, those selling their homes.
Legally Speaking: Can a Listing Agent Refuse to Present an Offer?
An agent could cherry-pick which offers to present in hopes of a higher commission, or what the agent might perceive as "most likely to succeed", but that's a huge disservice the client. The seller has every right to know what's on the table at all times and all offers by law need to presented for "immediate" consideration.
In this case, obeying the law is obeying the client and go hand-in-hand.
Have you ever worked with an agent that won't show you the homes you want to see? There are scores of scenarios I could spell out, but long-story-short, real estate agents owe obedience to their clients, and should be able to count on their guidance and wisdom.
If you get the feeling your agent is chasing a commission and your best interests are on the back burner, you have every right to "fire" them and choose another before you get too involved. You do work with one agent at a time, ethically, but asking clarifying questions up front, checking out testimonials and listening/watching closely to determine if your agent is ethical and obedient will save you some grief, time and possibly money down the road.
Even if agent is new to the industry, that's not a bad thing when the agent has ethics. They may not know everything, even seasoned agents don't. But good real estate agents that are new know to dig, ask, probe and seek out the answers and do what is best for their clients in accordance with their wishes.
You can also reverse engineer choosing an agent by knowing which agents to avoid:
Stay tuned for Part Four, C is for Cautious. I would normally publish next Sunday, but will have to be Tuesday of next week as I'm travelling all over Ohio for a few days to meet with agents to discuss improving their skills and handling of clients (and a great opportunity to head to Amish country and pick up more locals spices; I love to cook!).
Good Real Estate Agents R.O.C.K.I.N.G. (summary of good characteristics)